Privacy Policy
OpenLine ("we," "us") is operated by Timothy Pehns, a sole proprietor based in Cape Coral, Florida. This policy explains what information OpenLine collects when it handles calls and text messages on behalf of a business, and how that information is used.
What we collect
- The phone number of a caller who reaches a business number connected to OpenLine.
- The content of the text message conversation that follows a missed call.
- Basic call metadata (time, duration, whether the call was answered).
How we use it
This information is used only to operate the missed-call text-back service: identifying who to reply to, carrying on the conversation, and forwarding the resulting conversation to the business the caller contacted. We do not sell, rent, or share caller phone numbers or message content with third parties for marketing purposes.
Message frequency and charges
Message frequency varies based on the conversation. Standard message and data rates from the recipient's carrier may apply.
Opting out
Reply STOP to any conversation to immediately stop receiving further
texts from that number. Reply HELP for assistance. Opting out does
not affect any other communication method you may have with the business you
originally contacted.
Data retention
Conversation data is retained only as long as needed to deliver the service and to allow the receiving business to reference the conversation history, after which it may be deleted.
Third-party services
OpenLine uses Twilio to send and receive calls and text messages. Twilio processes this data on our behalf under its own privacy and security commitments as our messaging infrastructure provider.
Contact
Questions about this policy can be sent to hello@timothypehns.tech.